Home / FAQ - Lateral Flow Antigen Home Test Kit

FAQ - Lateral Flow Antigen Home Test Kit

Lateral Flow Antigen Test Kit CANNOT BE USED as a Day 2 Test kit: it does not include a Reference Code for the UK Passenger Locator Form.

You can access the Refund Portal by clicking here.

What tests do Dante Labs sell?

We currently only sell Lateral Flow Antigen Tests.

What is the difference between a PCR test and an Antigen (Lateral Flow) test?

Covid PCR (polymerase chain reaction) tests are the most accurate Covid-19 tests. They are designed to detect genetic material (RNA) of SARS-CoV-2 and amplify them into small amounts of DNA until the virus is detectable, if present. Antigen (Lateral Flow) tests are quicker tests that use a solution to detect antigens within the sample. The solution is usually dropped on to a paper strip, which gives results within 15 minutes.

Can I order a PCR test instead of an Antigen test?

PCR tests are currently not available from Dante Labs. if you test positive with your antigen test, you will then be required to perform a PCR test.

What test do I need to take? (Including entry requirements)

Dante Labs is not a travel agency and so cannot provide travel advice. So it is important you investigate what kind of tests you need for your entire journey, including transit stops. Please visit the website of the airline you are flying with, the government websites of the countries you are travelling to, or the UK Government website. Please see the latest UK Government Foreign Travel Advice.

Can I use a Dante Labs Antigen Test to leave the UK?

As of 7 December 2021, yes, if you have been double vaccinated in one of the UK Government’s eligible countries, you can select a Fit to Fly Antigen Test, however, please check the government guidelines provided by country you are visiting to ensure that an Antigen Test Certificate will be accepted.

Can I use a Eurofins antigen test for Day 2 testing?

No. Dante Labs is not currently authorised to sell Day 2 Tests.

If I’m travelling, does my child need to be tested as well?

Every traveller will need to show proof of a negative Covid test in order to travel internationally. Please check the government guidelines provided by country you are visiting to ensure that an Antigen Test Certificate will be accepted.

How long will it take to arrive?

We will send you the test kit with DPD tracked next-day delivery. For delivery outside of the UK, please refer to DPD.

What are the payment methods?

As set out in our check out process, we accept all major credit cards and debit cards as well as GPay, ShopPay and PayPal. We do not accept cash or cheques.

What is the return policy?

Your right to a refund is protected under the Consumer Rights Act 2015. You have the right to cancel this contract within 14 days starting on the day after the contract between us is formed. Please note that if you cancel this contract you must return the Covid Testing Kit to us and bear the cost of postage for this. It must also be returned within 14 days of you telling us that you want to cancel this contract. You cannot return the Covid Testing Kit to us after it is unsealed for hygiene reasons. The cancellation period will expire after 14 days from the day of the conclusion of the contract, starting on the following day. To exercise the right to cancel, you must inform us of your decision to cancel this contract by completing the cancellation form which you can access here.

Where do you deliver to?

We deliver worldwide, from the UK.

How long will it take to arrive?

We will send you the test kit with DPD tracked next-day delivery. For delivery outside of the UK, please refer to DPD.

What if I don’t receive my kit?

you will automatically receive a confirmation email confirming your DPD tracking number. Please note that this tracking number will only be sent out once your test kit has entered the DPD network. Please check your spam or junk email inbox for this mail. If you cannot find this, please contact us.

What if my kit arrives with missing parts?

When do I need to take my test?

Fit to Fly tests need to be taken in line with the entry requirements of the country you are travelling to.

How do I register my kit?

Results are verified through the Certific app online. Once you have received your home test kit, please follow the instructions provided within your home test kit to verify your test kit. You must download the Certific App before you take the test, otherwise the test cannot be validated. There is no need to ship the kit back.

Will I receive a ‘fit to fly’ paper certificate?

No, a paper copy is not provided, however travel companies and authorities will recognise the digital certificate for those who want to leave the UK to travel internationally.

I have taken the test but forgotten to download the Certific App. What do I do?

In order to verify that you have taken the test, your test will be recorded and reviewed by Certific. Therefore, you must download the app prior to opening the kit box and taking the test. If you have not done do, the test cannot be verified and you will need to purchase another one at your own cost.

Where is my Passenger Locator Form?

Passenger Locator Forms are not provided for Antigen tests. If a PLF is required, you will need to undertake a PCR test.

How do I return my sample to Dante Labs?

You should NOT return your Antigen test to Dante Labs. The test is verified using the Certific App in accordance with the instructions provided.

How long does it take to get my results?

The results of your Antigen test are provided via a web portal. This will be updated instantly as soon as a result is established. This is generally 30-90 minutes after taking the test.

How do I get my results?

Your result certificate will generally be delivered in 4 hours during business hours (Certific’s business hours are Monday-Sunday 8:00 to 21:30, UK time). More detail on delivery times available here.

How should I respond to the result of my Antigen test?

You’ve got a NEGATIVE antigen test result:

Your coronavirus (COVID-19) test result is negative. You did not have the virus when the test was done.

You are not required to self-isolate.

You should self-isolate again if you get symptoms of coronavirus (COVID-19) – get an NHS coronavirus (COVID-19) test from www.gov.uk/get-coronavirus-test and self-isolate until you get the results.

For advice on when you might need to self-isolate and what to do, go to www.nhs.uk/conditions/coronavirus-covid-19 and read ‘Self-isolation and treating symptoms’.

You’ve got a POSITIVE antigen test result:

Your coronavirus test result is positive. This means that you probably have the virus.

Even if you have not had symptoms of coronavirus you must now self-isolate for 10 days from the day after your test date.

You must obtain, take and return a free follow up polymerase chain reaction (PCR) test from NHS Test and Trace to confirm this. You can obtain your confirmatory PCR test by visiting www.gov.uk/get-coronavirus-test or by calling 119.

This test will be free of charge and will be sent to you as a home test kit.

You must take this test in accordance with this notice. If this confirmatory test is negative, you no longer need to self-isolate.

You may be contacted for contact tracing and to check that you, and those who you live or are travelling with, are self-isolating.

You must not travel, including to leave the UK, during self-isolation.

Contact 111 if you need medical help. In an emergency dial 999.

You’ve got an UNCLEAR antigen test result:

Your coronavirus test result is unclear. It is not possible to say if you had the virus when the test was done.

You must self-isolate for 10 days from the day after your test date.

You may choose to take another test, and if it comes back with a negative result, you no longer need to self-isolate. You may be contacted to check that you are self-isolating.

Can I have a refund?

If you would like to inquire as to whether you are eligible for a refund, please click the link below and the team will review and confirm within 2 days as to whether you are entitled to a refund or not.

Visit our Support page

Can I cancel my order?

You can cancel your order for any reason within 14 days of purchase. Please complete the form below and the team will review and confirm the cancellation within 2 days

Visit our Support page

I would like to submit a complaint

Please go here to submit your complaint - https://dantelabs.co.uk/pages/support. Your complaint will be handled by one of our customer service managers.